Reference

idnscore Terms & Conditions, Clearly Set Out

idnscore Terms & Conditions explain how you open, use and protect your account, including wallet checks for DANA, OVO, GoPay and QRIS.

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POLICY CONTACTS

Get Help With Terms & Conditions

A clear contact path helps you resolve a policy question before it affects your account. We direct you to the account support route for rule questions, the cashier-linked route for wallet status…

Account terms Ask about account opening, phone verification, access restrictions or a clause in the Terms & Conditions through the support route shown inside your account.
Wallet status For DANA, OVO, GoPay or QRIS questions, use the cashier-linked support path and include the displayed status so we can trace the relevant wallet step.
Receipt checks When a bank transfer or virtual account receipt needs checking, send the transaction reference through the account contact path rather than opening a duplicate request.
ACCOUNT SAFEGUARDS

How We Apply These Policy Terms

We apply the Terms & Conditions through practical account checks rather than hidden steps. Phone confirmation helps connect access to the correct account, wallet and transaction record.

Account data

We use the details you submit to operate your account, confirm phone access, match transaction activity and respond to policy requests. Keep your contact details current so notices reach you.

Cookies

Cookies may keep your session active, remember selected settings and help us identify account flow errors. Your browser controls can manage cookies, although some account steps may then require repetition.

Login security

Keep your phone, password and verification details private. If you notice an unfamiliar access event, stop using the account and contact support through the account path without sharing your password.

Stored records

Account and transaction records may be retained for operational, dispute and legal needs. Retention length can depend on the type of record and the rules applying to your access.

Policy changes

When Terms & Conditions change, we publish the revised wording through the policy area and identify the effective date. Check that page before continuing if a new version affects your account.

Change requests

To request a correction, deletion review or copy of account details, contact us through the account support route and describe the exact record concerned. We may ask for verification first.

Terms & Conditions Questions Answered

These Terms & Conditions questions address the account steps Indonesian customers usually want clarified before opening an account. We cover eligibility, wallet matching, transaction checks, data requests and access changes, with the relevant support route named where possible. If your situation is not listed, contact us before taking the next account or cashier step.

You can read the current Terms & Conditions on this policy page before opening an account. Check the effective wording again after a policy update, especially before a withdrawal or wallet change.

Yes. Account access and eligibility depend on local law. If a local rule affects your region or activity, we may limit access or request an additional account check.

You need to submit accurate account details and complete phone verification before account access. The phone number should remain under your control and match the details used for support requests.

Those wallet routes may be available where local law permits. The Terms & Conditions require accurate transaction details, and a cashier status or receipt check may be needed before completion.

We may verify the account, wallet or bank details before processing a withdrawal. A matching transaction record, phone confirmation or receipt can help resolve the request under the Terms & Conditions.

Use the account support route and identify the exact detail you want corrected or removed. We may ask you to confirm account ownership before changing records covered by the policy.

Contact us through the account support path with your account reference and the clause or transaction involved. We can review the request against the current Terms & Conditions and explain the next step.

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